Customer Sales Representative

Job Description

We are hiring for a proactive and customer-focused Customer Sales Representative to join our growing team. The ideal candidate will be responsible for engaging with customers, understanding their requirements, recommending suitable products or services, and converting inquiries into successful sales. The role also involves maintaining strong customer relationships, handling follow-ups, resolving customer concerns, achieving sales targets, and ensuring a high level of customer satisfaction while coordinating with internal teams to deliver a seamless customer experience. Candidates should be comfortable working in a target-driven environment and contributing to business growth through excellent communication and relationship management.

Key Responsibilities

• Respond to customer inquiries through phone, email, and in-person interactions.

• Identify customer needs and recommend suitable products or services.

• Convert leads into sales while meeting assigned sales targets.

• Build and maintain long-term relationships with existing and prospective customers.

• Follow up on customer inquiries, quotations, and pending orders.

• Resolve customer complaints professionally and ensure timely solutions.

• Maintain accurate customer records and update CRM or sales databases.

• Coordinate with internal departments to ensure smooth order processing and delivery.

• Prepare sales reports and provide regular updates on sales activities.

• Stay informed about products, market trends, and competitor activities.

Requirements

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.

• Prior experience in customer service, sales, business development, or a similar role is preferred.

• Excellent verbal and written communication skills.

• Strong negotiation, persuasion, and interpersonal skills.

• Customer-oriented mindset with strong problem-solving abilities.

• Ability to work under pressure and achieve sales targets.

• Good knowledge of Microsoft Office applications.

• Ability to prioritize tasks and manage multiple customer interactions effectively.

• Positive attitude, self-motivation, and willingness to learn.

Preferred Skills

• Customer Relationship Management (CRM)

• Sales Negotiation

• Lead Generation

• Relationship Management

• Customer Retention

• Communication & Presentation

• Microsoft Excel

• Time Management

Benefits

• Competitive salary and performance-based incentives.

• Professional growth and career development opportunities.

• Supportive and collaborative work environment.

• Training and skill development programs.